Frequently Asked Question

How can I troubleshoot errors received when running geoipupdate?

If you receive an error when running our GeoIP Update program, you can run geoipupdate in the command line with the “-v” verbose mode option to print out each step that geoipupdate takes as it runs. The information provided can often help to clarify issues. Additional instructions for geoipupdate can be viewed when running “man geoipupdate” in the command line.

Please note that geoipupdate requires current access to database updates to run properly. If your subscription needs to be renewed, updates can be purchased while logged into your Account Summary page.

Updating to the latest release of the GeoIP Update program, available here, may be required to resolve some errors.